Dispatch Services Inc. provides comprehensive dispatch solutions, including load finding, rate negotiation, route planning, back-office support, 24/7 dispatch assistance, and compliance management to ensure seamless transportation operations.
Dispatch Services Inc. does not assume responsibility for load damage or loss, guarantee load availability, provide legal or financial advice, handle equipment maintenance, or accept liability for carrier compliance violations.
Eligibility for Service
Specify that only authorized carrier companies, owner-operators, and drivers with valid DOT and MC numbers, licenses, and insurance can avail the service.
Commission and Payment Terms
Dispatch Services Inc. charges a standard commission of 5% to 8% on each load, with flexibility for negotiation based on fleet size, equipment’s and volume.
Dispatch Services Inc. processes payments on a weekly basis via ACH or wire transfer, late fee applied to payments delayed beyond 30 days.
Service Agreement Period
Dispatch Services Inc. operates without a fixed-term agreement, allowing clients to terminate services at any time with a 1-month notice, providing an opportunity for service improvement.
Carrier/Driver Obligations
Carriers and drivers are responsible for providing accurate and up-to-date information regarding their vehicles, licenses, insurance, and all required documentation to Dispatch Services Inc.
Carriers and drivers must promptly inform Dispatch Services Inc. of any changes to their operating status, including loss of authority or license suspension.
Drivers are required to comply with all applicable federal and state regulations while operating under Dispatch Services Inc. services.
Dispatch Company Obligations
Dispatch Services Inc. is committed to providing 24/7 dispatch support, ensuring accurate load booking, and maintaining effective communication with brokers to facilitate seamless operations for our clients.
Dispatch Services Inc. aims to respond to all client communications within 24 hour and provide timely assistance to ensure efficient operations and support.
Liability and Insurance
Dispatch Services Inc. is not liable for accidents, delays, damage or theft to freight, or any other claims arising from transportation activities.
Carriers must maintain adequate insurance coverage and provide proof of insurance to Dispatch Services Inc. upon request.
Load Confirmation and Acceptance
Loads will be communicated and accepted based on the client’s preference, whether through phone, email, or our dispatch system.
Once a load is accepted by the carrier, they are responsible for ensuring timely delivery to the destination.
Dispute Resolution
Disputes arising from services provided by Dispatch Services Inc. will be resolved through arbitration in accordance with the laws of State of OH, ensuring a fair and efficient resolution process.
All disputes must be reported to Dispatch Services Inc. within 14 days of the incident to ensure timely resolution.
Confidentiality
Both parties agree to maintain the confidentiality of all sensitive and business-critical information shared during the course of services provided by Dispatch Services Inc.
Termination of Agreement
Either party may terminate the agreement with a 30-day written notice, allowing for necessary adjustments and improvements during the notice period.
Force Majeure
Dispatch Services Inc. and the client shall not be liable for any failure to perform their obligations under this agreement due to force majeure events, including natural disasters, strikes, or government actions.
Non-Solicitation
Carriers and drivers agree not to solicit or work directly with brokers or shippers introduced by Dispatch Services Inc. for a period of 24 months following the termination of our service.
Amendment Clause
Amendments or changes to the terms and conditions of this agreement can only be made through mutual written agreement by both parties.
