FAQ (Frequently asked Questions)
Dispatch Services Inc. (DSI) have most answers for all your questions ,If you have more questions and would like to customize however you like, just email us. we recommend you to read these below ,Here we tried to clarify all situations.
- What are the BENEFITS to outsourcing my company’s truck dispatching needs?
- What type of trucking companies does DSI generally work with?
- I am an Owner Operator, I want to be on road and loaded ,Can you help me and eliminate my other headaches?
- I have a trucking company and looking to outsource my truck dispatching needs to DSI. What is the sign up process? What do you need from me in order to begin work?
- What type of equipment does my company need in order to work with DSI?
- Do you work in specific areas or you cover all 48 states?
- Do I need to sign any short or long term contract to use your service?
- How many trucks will be assigned to my personalized Truck Dispatcher?
- After I sent in all my paperwork what is the next step?
- Will I need to fill out any paperwork with the brokers/shippers?
- Where does DSI find freight?
- Which brokers/shippers will you be using to find freight?
- What is the freight booking process?
- Once a load is booked, how will I know the load information?
- Can I reject a freight load you offered me?
- Some Brokers/ Customers require Driver’s tracking , after booking the load until delivery,What should we do in this situation?
- I prefer doing local runs. Can you keep me busy?
- How does my company receive payment for hauling freight?
- What is a factoring company and how can my company benefit from utilizing one?
- How will I know the payment terms and conditions of the broker/shipper my company hauled freight for?
- Does DSI offer fuel advances for the freight being carried?
- How often payment must be submitted to DSI for services rendered?
- If detention occurs on a load, will DSI assist me in negotiating detention rates?
- How Truck order Not Used ( TONU ) will work ?
- Do you offer other Services and Pricing page lists website services. What kind of website services does DSI or their referral partner offer?
What are the BENEFITS to outsourcing my company’s truck dispatching needs?
Answer. The benefit to outsourcing your company’s truck dispatching needs solely depends on the type of company you are currently running.See the
Benefits to Outsourcing Truck Dispatching…
a. Single Owner-Operator or Company with multiple trucks, Companies looking for front-haul or back-haul loads can work with us.
b. Work 1 on 1 with a professional Truck Dispatcher.
c. Work schedule is made for the week .
d. Reduce payroll taxes .
e. Reduce unemployment insurance or unemployment taxes and payrolls .
f . Reduce software expenses ,No more searching load boards .
g. Reduce business expenses
h. No more FILLING and Filing out burdensome paperwork .
i. Reduce health insurance premiums
j. No more freight negotiating
k. Reduce office expenses
l. Enjoy the benefits of working with a freight consultant .
m. Perform Credit check of Broker or shipper before accepting any load.
n. Tracking of the load , communication with all the parties until delivered safely.
o. Sending BOL,POD ,shipping documents, Carrier Invoices directly to Customer/Broker or factoring company.
P. Follow up with the carrier Invoice payments, collection emails etc.
q. Directly receive 100% payment from broker, shipper or factoring company, we would not handle your payments.
r. Pay us only our fees weekly once the load is delivered Direct to our bank account or by credit/debit card.
s. Personalized services at a fraction of a cost .
t .Lastly,Save time and money.
ONLY HAVE TO WORRY ABOUT DRIVING NOW .
What type of trucking companies does DSI generally work with?
Answer. We work with Owner-Operators pulling one (1) tractor to Trucking companies operating full truck fleets, however, our ideal client is operating 20 or fewer trucks. We also work with manufacturers and the like utilizing dedicated lanes to deliver/ship product to their customers , but are searching for back/front hauls in order to prevent running empty.Back to Index
I am an Owner Operator, I want to be on road and loaded ,Can you help me and eliminate my other headaches?
Answer.We are here for you,Just forget your paperwork and finding the load,some owner operators likes to find the load themselves, but unable to work on paperwork ,we will do it all for you .Back to Index
I have a trucking company and looking to outsource my truck dispatching needs to DSI. What is the sign up process? What do you need from me in order to begin work?
Answer. We need below mentioned documents from you:
• Current active insurance certificate reflecting industry norms of $1,000,000 Auto liability and $100,000 cargo Liability insurance,
• completed I.R.S. form W9.
• MC authority acceptance document.
• Dispatcher-Carrier agreement filled and signed. This is NOT A TERM CONTRACT.
• Dispatch authorization form filled and signed. In this form you authorizes Dispatch services INC to accept freight loads for you, fill out Brokers/Customer Carrier set up packets for you and sign Load confirmations and contact your insurance company for every load. It is like a power of attorney where you authorize to book loads for you in your name and you don’t have to fill out any paper work.
(One of our Representatives will e-mail your company our standard Dispatch-Carrier agreement and Power of Attorney ). Also, your company should be able to provide at least three (3) references, but in no case are the references required.
What type of equipment does my company need in order to work with DSI?
Answer. Power only(Bob Tail),Van,Reefer,Flatbed /stepdeck and more ..Back to Index
Do you work in specific areas or you cover all 48 states?
Answer: Yes we cover all 48 states, you can call our independent truck dispatcher for a load from anywhere, your house, your yard, the place where you delivered your last load or a truck stop. It doesn’t matter.Back to Index
Do I need to sign any short or long term contract to use your service?
Answer: Just the current week . You can cancel our services any time just email us with the reason of discontinuing our service, that you don’t want to use our service anymore and we will erase all your information from our database.Back to Index
How many trucks will be assigned to my personalized Truck Dispatcher?
Answer. We never assign more than 4-5 trucks per Truck Dispatcher. We want to ensure that each and every client is serviced appropriately, and we’ve determined that Truck Dispatchers are most effectively and efficiently utilized dispatching 5 or less trucks.Back to Index
After I sent in all my paperwork what is the next step?
Answer. Once your company sends in all the necessary paperwork, a DSI Truck Dispatcher will be assigned to your account. Your designated Truck Dispatcher’s duties is to understand your lanes, schedule, and types freight to be carried. They will work closely with you throughout this initial process. DSI Truck Dispatchers are professionals and thoroughly understand the freight market. Our goal is to keep you and your equipment moving at profitable rates utilizing our dispatching strategies. Drivers may have requests as to where they would like to drive, and those requests will always be reasonably honored if the Owner- Operator utilizes their own equipment, but we will always express our concern if you decide to travel to a non-desirable area.Back to Index
Will I need to fill out any paperwork with the brokers/shippers?
Answer. Once we begin working together, unless asked specifically to do so, you will not need to fill out any more paperwork to haul freight for shippers/brokers. But if any specific Broker/ Shipper requires more paperwork then Yes, we might need any more paperwork, but we try to handle all paperwork for you.Back to Index
Where does DSI find freight?
Answer. We’ll find your freight through brokers and/or shippers and connections developed through our professional networks.Back to Index
Which brokers/shippers will you be using to find freight?
Answer. We will use brokers/shippers that pays the highest freight per mile. If your company is worried about the broker/shippers ability to pay, we can perform credit checks if desired.We only accept freight loads from reputable freight brokers that we know pay correctly. We have numerous freight Brokers that steadily call us offering us their freight loads to our truck base. They’ve realized that by proposing their freight loads to our Owner Operators base they receive professional service and more importantly they avoid putting their loads on load boardsBack to Index
What is the freight booking process?
Answer. Once we have all your paperwork and our Truck Dispatcher understands your freight needs, then he/she will begin searching for loads. They will present you with the best loads options and discuss lane,rate, weight, type of freight being carried, single or multiple pick/drop, and other pertinent load information. If you decline the load we will search for another one until you are satisfied. However, this back-and-forth process with a Carrier and Broker/Shipper can be very demanding and freight can be sold to another Carrier during this time-sensitive negotiating process. Our Truck Dispatchers always use professional judgment and are trained to find the best paying freight. We heavily emphasize to our clients to inform us beforehand as to what acceptable per mile rate they will be comfortable with to avoid freight being sold to another carrier during this process.Back to Index
Once a load is booked, how will I know the load information?
Answer. Once a load is booked, all the involved parties will be emailed the original rate confirmation. Your assigned Truck Dispatcher will send a text or email with all the load information to the driver. DSI expects every client Carrier and Driver to have email and text messaging capability.Back to Index
Can I reject a freight load you offered me?
Answer. Of course, you may not be interested in every freight load that our truck dispatchers find for you, and if there is a freight load that does not match your necessities, just say NO to us, plain and simple. Your truck dispatch will keep on looking for a freight load that suits you, until he/she finds you one that you like. But keep in mind,if we commit for a freight to a broker/shipper/customer , if Driver will fall out on that freight , due to unfavorable situations , we might not get freight from them in future, brokers/customers does performance history check and if Carrier has low rating or no rating, we might get low freight rate or may be denied to get the load.Back to Index
Some Brokers/ Customers require Driver’s tracking , after booking the load until delivery,What should we do in this situation?
Answer. We recommend Driver should have a smart phone for macropoint or similar Tracking App, and ELD Tracking with us , so Dispatcher can track Driver for any check call made by broker/ shipper/customer.Back to Index
I prefer doing local runs. Can you keep me busy?
Answer. Yes! Local, long haul, regional, all 48 US states, anywhere, anytime, live loads,dedicated, drop and hook , weekends ,backhaul, FTL, Expedited, Intermodal drayage, etc. In addition to that, these equipment types: dry vans, reefers, flatbeds, stepdecks, power only and much more.Back to Index
How does my company receive payment for hauling freight?
Answer. We simply provide a cost effective service to motor carrier companies interested in outsourcing their truck dispatching needs. Once you delivered the freight with clean BOL’s, payment can be expected either through (a) the broker/shipper or (b) your factoring company if utilizing one. Your driver will be responsible for having all the necessary paperwork send it to us as soon he will deliver and send signed BOL and other related documents ,in order to properly invoice the broker/shipper and/or factoring company. We never become involved in a Carrier’s billing procedures in accepting the payments.Back to Index
What is a factoring company and how can my company benefit from utilizing one?
Answer. A factoring company purchases a carrier’s receivable at discounted rates, usually from 2%-3% of the gross paying load, essentially advancing payment for that load . Generally, a carrier utilizing a factoring company, should see payment directly deposited into their bank account within 24-48 hours upon completion of the load. A carrier utilizes a factoring company’s service due to the carrier’s high costs involved with operating a trucking company and lack of liquidity. Routine costs that carriers are burden with are Driver and staff payrolls, fuel, insurance, truck payments, maintenance and breakdowns etc.
Unless a carrier has a strong balance sheet or working capital, we strongly recommended carrier’s utilize this service and we can assist your company in becoming acquainted with a reputable factoring company.
How will I know the payment terms and conditions of the broker/shipper my company hauled freight for?
Answer. Generally, the rate confirmation will reflect all payment terms and conditions, but if requested, we will send you the broker’s/shipper’s set-up contract. A broker’s/shipper’s contract thoroughly describes their payment terms and conditions.Back to Index
Does DSI offer fuel advances for the freight being carried?
Answer. No. Those concerns need to be addressed with the broker/shipper and/or a carrier’s factoring company. We can just ask them on your behalf , but they will deal with you directly.Back to Index
How often payment must be submitted to DSI for services rendered?
Answer. Unless other arrangements have been established, payment must be submitted on a weekly basis. the FEES ONLY will be billed on monday for the previous week’s delivered loads and payment would be automatically withdrawn from Clientcarrier’s bank account(no extra charge) or credit/debit card at 3% extra charge. e.g .( our fees for each truck is usually around $250 so just $7.50 for each transaction).Back to Index
If detention occurs on a load, will DSI assist me in negotiating detention rates?
Answer. Once a load is booked, unless cancelled due to the broker/shipper (our terms and conditions are stated in our agreement), DSI service has been provided. The Carrier can engage us as representative to negotiate detention rates at the greater of $40 or more and DSI will charge 10% of detention payment. It is important to remember that detention is paid at the grace of the broker/shipper and in no case is absolute.Back to Index
How Truck order Not Used ( TONU ) will work ?
Answer. Once a load is booked, unless cancelled due to the broker/shipper (our terms and conditions are stated in our contract), It varies on every situation from $100 -$300 , we will try not this to happen , but some circumstances we cannot have control on . we charge 10% of that TONU payment amount.Back to Index
Do you offer other Services and Pricing page lists website services. What kind of website services does DSI or their referral partner offer?
Answer. Generally speaking, in today’s marketplace, the very first thing people do is search the internet for what ever they need, and freight services is no exception. DSI understands this, and wants to help owner operators/transportation companies get their name out there! We want you to be a very successful business. Our Partner’s website services include targeting and registering the ideal domain name for your business, develop your company’s website, and offer search engine optimization services for a very competitive price. Don’t loose the good freight because companies can’t find you, call today!
See How We Can Help Today!!!Back to Index